Frequantly asked questions

What are the fees associated with the STN Pinless service?

There is a $0.50 charge for calls made from a payphone, $0.01 charge per minute for using the 800 access numbers, and a monthly service fee of $0.25. Apart from these there are absolutely no charges associated with our service.

How do I create an account?

On our homepage just click on the "Register Now" button to sign up for our service or pick a country and click on the "Buy Now" button. It is a easy procedure but if you have trouble, please call our bilingual customer service that will be happy to walk you thru setting up your account.

How do I recharge with a STN Pinless Card bought from a local retailer?

All you need to do is press *1 after dialing the access number, then option 3 and enter the pin number on your new card and the funds will be added to your account instantaneously and you will hear your new balance.

Can I manage my account online even if I bought a card the first time or recharged using a STN Pinless card?

Absolutely after you recharge using a STN Pinless card you should receive a text with your security code. Please go our website and click on login. You will be asked to enter the security code, your email, and choose a password for your account. Next time simply log in with your email address and password that you created and you should be able to manage your account.

What can be managed online in my account?

You can register numbers to share your account, recharge for more minutes, add speed dials, and see your call history or transaction history.

What if I didn't get my security code or I deleted it by mistake?

No problem, just call our Customer Service at 1-800-652-5828 or email support at

How do I add minutes to my account?

You can log into your account online and recharge, buy a STN Pinless Card from your local retailer, or press *1 after dialing the access number and press option 2 to recharge by credit card.

How can I get the best rate per minute?

To get our best rates use the local access numbers to make your calls but check with you local phone company to make sure you will not be charged for dialing these numbers.

How do I see what the rates are for my country?

Simply go to our website and select the country for which you want to see the rates. Or call our Customer Service at 1-800-652-5828.

Is your site secure with my credit card info?

We respect and protect your information and it is stored securely behind our state of the art firewalls. All transactions are encrypted with the latest (SSL) technology to prevent any data from being intercepted at anytime.

How do I resell STN Pinless?

We would love to have you resell STN Pinless, simply sign up to be a dealer on our site and we will contact you.

What if I'm not satisfied with my service?

Our service is 100% guaranteed. In the unlikely event that you are not satisfied with our service please call our Customer Service and we shall try to resolve any issues you may have including issuing a refund.

Can the rate per minute change?

Rates are subject to change without notice.

What is your refund policy?

If you are not satisfied with our service for any reason we will refund you your remaining unused balance to the credit card that was used on your account.